ck game Privacy Policy
This policy fully describes how your personal information is collected, used, and kept secure on the ck game platform.
Last updated: January 2025 | This policy applies to all ck game services.
Table of Contents
1. Introduction
ck game is an online casino and betting platform that provides safe and reliable gaming services for Bangladeshi users. This Privacy Policy ("Policy") describes our practices and procedures for processing the personal information of users ("you" or "user") of our website https://ck-game.cam and any associated mobile applications or services ("Platform").
By registering on the Platform or beginning to use our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions should be read alongside this Privacy Policy, as both documents together form the complete framework for using our services. If you disagree with any part of this Policy, please refrain from using our Platform.
This Policy has been prepared in alignment with Bangladesh's prevailing information and communication technology guidelines and reflects ck game's commitment to protecting user privacy.
2. Information We Collect
2.1 Information You Provide Directly
During account registration, verification, or use of our services, information you provide yourself includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment method details (such as bKash, Nagad, Rocket, Upay numbers or bank account information)
- User-set password and security question answers
- Content of communications with our support team
2.2 Automatically Collected Information
When you browse or use our Platform, certain information is collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system and platform details
- Session duration, pages visited, and navigation patterns
- Gaming activity logs (bet amounts, game history, transaction records)
2.3 Information Received from Third Parties
For identity verification or fraud prevention, we may receive additional information about you from trusted third-party service providers. This process is part of ensuring the security of your account.
3. How We Use Your Information
ck game uses your personal information only for the following purposes:
- Account management: Completing the registration process, verifying identity, and keeping your account active.
- Service delivery: Processing deposits, withdrawals, and other transactions; activating bonuses and promotions.
- Security and fraud prevention: Blocking unauthorized access to accounts, detecting suspicious activity, and maintaining the integrity of the Platform.
- Customer support: Resolving your issues and providing assistance via 24/7 live chat and email.
- Legal compliance: Storing and disclosing information as required by applicable laws and regulations.
- Service improvement: Analyzing user behavior to improve the quality and usability of the Platform.
- Communications: Sending important service-related notices, policy changes, or security alerts.
We do not use your information beyond the purposes listed above. For marketing communications, we always act on the basis of your consent.
4. Data Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active. Even after account closure, information may be retained for a specified period as required by legal obligations, dispute resolution, or enforcement of our policies.
4.2 Technical Security Measures
ck game uses industry-standard security technology to protect your personal and financial information:
- Data transmission is secured through SSL (Secure Sockets Layer) encryption
- Sensitive information is stored in encrypted form
- Firewalls and security monitoring systems are active to guard against known threats
- Only authorized staff may access information as required by their specific role
- Systems are kept secure through regular security assessments and updates
4.3 User Responsibilities
Alongside our security measures, you are also responsible for ensuring the security of your own account. Use a strong password, never share your login details with any third party, and immediately notify our support team if you notice any unusual activity.
5. Sharing Information with Third Parties
ck game never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:
5.1 Service Providers
We use trusted third parties for payment processing, identity verification, or technical services. These providers may only use the information for purposes specified in the contract and are bound by strict confidentiality obligations.
5.2 Legal Obligations
We may be required to disclose information in response to a valid order from a court or competent authority, legal process, or government investigation. In such cases, we provide only the minimum information necessary.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new party will also follow the same privacy standards.
Outside the three circumstances listed above, we do not share your information with any third party without your consent.
6. Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help recognize you on subsequent visits.
6.1 Types of Cookies We Use
- Essential cookies: For maintaining login sessions and ensuring security. Without these, the Platform cannot function properly.
- Functional cookies: To remember your preferences, such as language selection and display settings.
- Analytical cookies: To understand how many users visit which pages, so we can improve our services.
6.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some functionality of the Platform.
7. Your Rights
As a user of the ck game Platform, you have the following rights regarding your personal information:
- Right of access: The right to know what information we hold about you and to receive a copy.
- Right to rectification: The right to request correction if the information we hold about you is incomplete or inaccurate.
- Right to erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
- Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
- Right to data portability: The right to receive your information in a structured format.
- Right to object: The right to object to processing of your information on the basis of legitimate interests.
To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time. For more information on responsible gaming and account management, visit our Responsible Gaming page.
8. Payment Information Security
Financial transactions are ck game's top priority. We take special measures to protect your payment information.
8.1 Payment Methods
bKash, Nagad, Rocket, Upay, and bank transfer can be used for deposits and withdrawals on our Platform. Every payment transaction is completed through encrypted channels.
8.2 Data Retention Policy
Full payment card or bank account details are not stored on our servers — only the minimum identifying information needed to verify a transaction is kept. For mobile payment methods, the respective payment gateway also follows its own privacy standards.
8.3 Fraud Prevention
Our Platform has an active system to automatically detect suspicious transactions. If any unusual activity is detected, we will contact you to confirm the matter.
9. Protection of Minors
ck game strictly prohibits use of the Platform by anyone under the age of 21 (21+). Age is verified at the time of registration and we do not knowingly collect personal information from anyone under 21.
If a minor attempts to open an account, or if information reaches us that a minor's data has been collected, we will immediately close that account and delete the relevant information. We urge parents and guardians to ensure that your children cannot access this Platform.
10. Policy Changes
ck game reserves the right to update this Privacy Policy from time to time. When changes occur:
- The "Last Updated" date at the top of this page will change
- For significant changes, we will post a notice on the Platform or inform you at your registered email address
- Continued use of the Platform after changes will be taken as your acceptance of the updated policy
We recommend that you visit this page regularly and stay informed of any changes. If you have any questions about this Policy, you may find answers in our FAQ section or contact our support team directly.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team is ready to respond to your message on any working day.
To learn more about us and understand our operations and commitments, read the About Us page. ck game always respects your privacy and is committed to protecting your information.