A safe and healthy experience

ck game's commitment to responsible gaming

Gaming is for fun — not for stress. ck game believes every player has the right to play safely and consciously. On this page you will find out how to keep your gaming in control, recognise signs of problems, and get help when needed.

For ages 21+ only

Our approach

Let gaming be a conscious choice

Betting and casino games on ck game are a form of entertainment, not a source of income. When gaming goes beyond entertainment and becomes a habit, it can harm your family, financial situation, and mental health. We therefore ask every user to follow a few key principles.

First, only bet money that, if lost, will not affect your daily life. Never bet using money for monthly expenses, savings, or family needs. Second, do not place larger bets trying to recover losses — this only makes the problem worse. Third, avoid betting or playing casino games while under the influence of alcohol or drugs.

Our Terms and Conditions contain detailed information about gaming conduct and account usage limits, which all players should read. Understanding these terms before opening an account is the first step in responsible gaming.

Remember, this platform is not open to everyone. ck game strictly enforces a 21+ age limit. Age is verified at account registration, and participation by minors is strictly prohibited.

Secure environment

ck game uses SSL encryption to keep your account and personal information secure.

Stay in control

Self-control tools

ck game provides various tools that let you set your own gaming limits. Use these tools to keep gaming within healthy boundaries.

Set a deposit limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes 24 hours to come into effect — but reducing a limit is immediate.

Deposit control

Session time limit

Set a time limit in advance for how long you will play in one session. When the time is up, the platform will automatically end the session.

Time management

Loss limit

A feature that automatically stops play once you have lost a set amount. This helps prevent placing larger bets out of emotion after a loss.

Financial protection

Take a break

If you feel you need some distance, temporarily suspend your account for 1 day to 6 weeks. Logging in will not be possible during this time.

Temporary break

Self-Exclusion

If you want to stay away from gaming for a longer period, use the self-exclusion feature. Options are available to close your account from 6 months up to permanently.

Long-term protection

Review gaming history

Log in to your account at any time to view your complete betting and casino gaming history. Consciously monitor how much time and money you are spending.

Conscious monitoring

Account control

Request self-exclusion

Fill in the form below to request directly from our support team that your account be temporarily suspended or permanently closed.

Self-exclusion request form

Provide your details — our team will get in touch within 24 hours.

Username

Exclusion period

Reason (optional)

Once self-exclusion is active, sending of bonuses, promotional emails, or push notifications will stop.

Warning signs

Recognise the signs of a problem

If any of the following signs appear regularly, it is time to seek help.

Spending beyond your budget

Betting or playing casino games using bill money, loans, or family funds.

Chasing losses

Being unable to stop after a loss and placing larger bets to try to recover what was lost.

Hiding your gaming

Concealing from family or close ones how much time and money is going into gaming.

Anxiety and mood changes

Feeling restless or irritable when unable to play; feeling guilty or low after playing.

Losing track of time

Intending to play for only a short while but losing hours without realising it.

Impact on daily life

Giving betting or gaming more priority than work, studies, family responsibilities, or relationships.

Getting help

Who to turn to when you need help

Asking for help is not a sign of weakness — it is a brave step. You can easily get support through the channels below.

ck game live chat support

Talk directly with our support team in Bengali, 24 hours a day, 7 days a week. They will provide immediate assistance with setting account limits or self-exclusion.

Get help by email

If you are not comfortable talking on live chat, write to us in detail by email. We respond in both Bengali and English.

[email protected]

Talk to family and trusted people

Speak openly with those close to you. Support from family and friends is the most effective way to reduce stress and change gaming habits.

Professional counselling

Seek advice from a mental health professional or an addiction counsellor. This service is available at various hospitals and mental health centres in Bangladesh.

Support groups

Share your experience with others who have overcome a gambling addiction. Social support makes the path to recovery much easier.

Financial adviser

If gaming has caused financial difficulties, consult a professional financial adviser. They can provide practical help with budget planning and managing debt.

Our Commitment

ck game's commitment to player protection

Steps ck game has taken to ensure responsible gaming:

Age is verified at every account registration — those under 21 cannot open an account.
No bonus offers or promotional messages are sent to users registered for self-exclusion.
All game and betting history is stored transparently in the account so players can review it themselves.
Our 24/7 support team is ready to provide immediate help in Bengali for any question related to responsible gaming.
Industry-standard encryption technology is used to keep players' personal and financial information secure.
Our Privacy Policy explains in detail how your data is collected, stored, and used.

Core principles of responsible gaming

Play for fun, not for a guaranteed win.
Set a budget — stick to it.
Set a time limit — respect it.
Stop when needed — seek help.

FAQ

Questions and answers on responsible gaming

Find answers here to questions frequently asked about responsible gaming. If you have more questions, check our FAQ page as well.

No, the balance in your account will remain safe. After the self-exclusion period ends, or by verifying through support, you can withdraw your remaining balance. No deposits or bets will be possible while self-exclusion is active.

Yes, you can. You can let our support team know via live chat or email. Also speak directly and openly with that person about your concerns — support from family plays the biggest role in overcoming the problem.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit takes at least 7 days to come into effect. This delay is intentional — to prevent quick decisions made in the heat of the moment.

No. The minimum age to participate in casino and betting activities on ck game is 21. Age is verified at the time of account registration, and no accounts for minors are approved.

No. Betting and casino games are purely for entertainment. Every game mathematically favours the house over the long term, so expecting regular profit is not realistic. Only bet money that you can afford to lose.

No. Even after the self-exclusion period ends, the account does not become active automatically. You will need to contact the support team, make the request yourself, and go through a review process.

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